{"heading":null,"id":27859620,"theme":{"name":"none","colors":{"background":"#ffffff","button":"#b1b2b2","buttonText":"#ffffff","heading":"#0d161b","text":"#0d161b"},"background":{"blend":"normal","blur":0,"contrast":75,"grayscale":100,"opacity":38,"url":null}},"button":{"text":null,"url":null},"collectionLayout":"collection-layout-rows-left","contentAlignment":"content-alignment-left","header":{"title":"Frequently asked questions","text":"You’ve got questions. We’ve got answers.","button":{"text":null,"url":null}},"mediaStyle":"media-style-plain","toggles":{"questionToggles":true,"open":false},"questions":{"2935521":{"id":2935521,"answer":"

No. This playbook contains information on third party collection accounts.

","question":"Does this playbook discuss charge-off accounts?","position":0},"2935522":{"id":2935522,"answer":"

A charge-off account is an account that is at least 180 days late and is still with the original creditor.

A third party collection is a collection account that has been sold by the original creditor to a third-party.

The third-party can either be a debt collector or debt buyer.

","question":"What is the difference between a charge-off and a collection?","position":1},"2935523":{"id":2935523,"answer":"

Yes. This playbook contains 7 letters, plus a bonus letter.

","question":"Does this playbook include letters?","position":2}}}